Customer Enagagement
Generate revenue
Increase revenue from consistent customer experience, cross sell & retention
Get Customer Insights
Easy access to your customer insights and better engagement
Cost Optimization
Reduce Cost with automation while working with employees, customers and suppliers
Faster Go-To-Market
Improve Business Agility and Pro-activeness with analytics, intelligent processes and IoT
The Future is Here
Better customer engagement helps business attract and maximize the lifetime value of customers by delivering enriching engagements. Our solutions encourage your customers to interact and share in the experiences you create for them as a business and a brand. When executed well, a strong customer engagement strategy will foster brand growth and loyalty.
We leverage automation and other innovative technologies to make your customer engagement strategy smarter, faster, and more human. Elevate your customer experience while lowering costs at the same time.
What do we offer?
CRM offers a comprehensive view of your customers’ journey through easy integration of all your online and offline channels and systems. It consolidates channels to a central platform in which marketers can create vastly more customer centric experiences.
- Simplify business resource needs with a flexible workflow environment
- Foster a unified set of organizational processes that translate to great customer experiences
- Create customers for life by satisfying unique buyer habits and needs
- Delight Customers at Any Touchpoint
- Leverage Customer Insights
- Integrate with other enterprise applications
- Plan your peak season with predictive analytics
Contact Centre
As per the report published by a leading research firm, customer experience will be the key differentiator for companies, more important than product and price criteria by 2020. In addition, the growth of online services is accelerating the digital transformation, meaning that customer contact centres need to be accessible to existing or potential clients across all channels.
Contact Centre helps build strong relationships with your employees, customers and suppliers by delivering personalized services to stand out. It, therefore, helps companies to improve dialogue with their stakeholders, through everyday support for managing their conversations.
- Provide a unified customer experience
- Deliver a personalized experience to every customer
- Improve Contact Centers efficiency by combining human processing with AI/Automation
Social Analytics
Data-driven marketing offers industry leaders the opportunity to increase their market growth while shaping customer satisfaction. Social analytics helps companies to improve customer experience by helping them understand better the needs and interests of their customers. By gaining insights from social media platforms, brands can effectively respond to the queries and concerns of their customers in real-time. Furthermore, this can help in enhancing customer experience and loyalty.
Delivering a consistent customer experience requires a high level of collaboration and coordination among different departments within an organization. However, the siloed structure of many businesses is preventing them from creating a seamless customer experience. In addition, the various internal departments may have different processes that are not aligned with the overall customer experience strategy. Without an overarching customer-centric approach that ties all the workflows together, brands struggle with delivering a seamless customer experience.
There are various methods that customers can use to complete their KYC for financial transactions and other such activities. The KYC process is to authenticate the user as per the guidelines of regulatory bodies in various countries.
Video based KYC essentially means that the customers can do remote KYC from their homes via a video call. The verifier authenticates the documents, does a liveliness check along with establishing the location of the person – everything is done on a video call, unlike the traditional ways.
We offer solutions such as Chatbots, Contact Center, Social Analytics, BI and CRM to our customers in Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah in UAE, Oman, Bahrain, India and Saudi Arabia.