Amidst the upheaval brought on by the COVID-19 pandemic, there's been a significant shift in how individuals navigate their daily lives, work routines, and interactions with service providers. As we transition from immediate responses to the challenges posed by COVID-19 to a new normal, it's imperative for banks to adapt by enhancing their digital capabilities to deliver products and services seamlessly.

Recognizing this imperative, KPMG has conducted a thorough Digital Channels Scorecard evaluation for retail banks in Nigeria. This assessment provides valuable insights into the user experience and the digital channels' capacity to offer end-to-end services without requiring physical visits to bank branches.

In line with this initiative, we're excited to announce an upcoming webinar titled "Leveraging Superior UX on Digital Channels to Drive Retail Banking Growth in Nigeria," where we'll delve into the insights gleaned from leading retail banks spearheading the digital revolution. Additionally, we'll unveil the inaugural Scorecard publication, shedding light on best practices, emerging trends, and opportunities for enhancing the overall digital channels experience within the Nigerian retail banking landscape.

Save the date for this enlightening webinar:
Date: 1 September 2020
Time: 9:00am - 11:00am

Throughout the webinar, we'll explore various thematic areas through insightful demos, panel discussions, and presentations, including:

Understanding the Significance of Digital Channels
Setting Apart Leaders from Challengers: Key Factors
Exploring the Future Frontiers of Digital Channels
Defining Excellence in Five Core Customer Journeys:
Digital Onboarding
Lending Processes
Self-Service Facilities
Payment & Transfers
Customer Care Services
Moreover, we'll discuss the concept of a Connected Enterprise, emphasizing the importance of aligning backend capabilities (People, Processes, Analytics, Technology) to support seamless customer experiences across digital channels.

Join us as we embark on this journey towards redefining the digital banking landscape in Nigeria!